One
of the most frequently asked questions from those new to the
web design business is, “How much should I charge”.
While the answer is really quite simple, it requires both a
great deal of planning and a firm grasp and understanding of
the costs involved in relation to your clients needs in producing
their website. A friend, colleague and Fellow author at Actionscript.com,
Scott
Manning often replies to questions pertaining to
website cost in an effective way that I really think just about
sums it up. When asked how much does a website cost, he answers
the question with the question, “How much does a car or
a house cost?”. This illustrates the fact that there are
many, many variables that go into the total cost of a website.
Some
would tell you to charge hourly, some per project. I tend to fall
in between. The client is presented with an overall package cost.
The total monetary figure is derived from an hourly breakdown
in addition to all costs of production and promotion. In this
article I will attempt to breakdown the actual costs involved
in producing a site and from there, I will leave it to you to
determine the actual value of the work you perform.
The
main thing to remember is that you are trying to run a business
and no business can succeed without profits. It is my opinion
that most clients realize and understand your need to be profitable.
While they would love nothing more than to get a good deal, they
will respect you much more if you consider that one goal that
is central to all businesses in your proposals.
Domain Name
Determine
whether or not your client needs a domain name. Being a full service
promotion presence company, I work with a client to determine
an appropriate domain name, how many years the domain name is
to be rented, and if additional domains will be required.
Hosting
The
second variable I consider is whether or not the client requires
hosting for their website, and if they do, what level of hosting
will be required. What technologies will be implemented on the
website? Will the website be database driven? What type of backend
software meets their needs? Does the client require site backups
and at what frequency? Do they need SSL security, CGI bin, e-mail,
stats tracking, shopping cart, etc. Do they need a dedicated server,
or a virtual or shared server. What level of traffic is to be
handled through the website.
The
importance of good hosting is paramount to a successful website.
Hosting is an area and a decision that I strongly recommend you
do not take lightly. Chose the wrong host, and you are sure to
find yourself fielding late night, angry phone call from your
clients wondering why their websites are down. Research many different
hosting companies and find one that meets your clients needs and
perhaps even slightly exceeds to allow for future site updates.
I personally recommend larger name hosting companies such as Media
Temple or Verio. These companies have a history of reliability,
and performance. In addition, level of service and uptime guarantee
is to be considered as well as server hardware configuration.
These are factors that my clients, without even knowing it, appreciate
my due diligence. Generally, clients prefer that you are not experimenting
on their dime.
Technologies
This
is a bit of a gross generalization, but I would say that on the
average, a Database driven, actionscripted Flash site with a shopping
cart will cost much more than a standard HTML, template based
site. You will need to determine what technologies will be needed
to accomplish your client’s objectives.
Content
Development
Will
you be needed to gather and write content for the website? This
is research intensive and often times quite time consuming. Often
times, even when the client has content available, it will need
to be reworked for promotional purposes.
Promotion
Will
you be in charge of site promotion? Will it include search engine
optimization and a pay per click campaign? Perhaps you will need
to promote through pay per inclusion search engines and directories.
Banner ad campaigns are often employed on a per impression basis.
Will you need to be in Google where link popularity will need
to be achieved? Link popularity is a long and arduous process.
Many hours are consumed researching relevant sites in your clients
field and contacting each and every webmaster in order to gain
quality links. The costs associated with promotion can be great
and are often overlooked or promotion is never touched. This is
a mistake. Is a great website really a great website if nobody
sees it? These are just a few examples of promotional costs…
the list goes on, but we’ll save that for another article.
Miscellaneous Expenses
When
job costing a website production, one should not neglect factoring
in the cost of running your business. This can include such easily
forgettable variables as Software and hardware costs, long distance
telephone calls to the client, office utilities paid while working
for the client, mileage expenses, the cost of proposal materials,
internet connection…and other general operating expenses.
If the accepted premise and goal of running a business is to exceed
your customer’s expectations, while making a profit, you
cannot discount the amount of your miscellaneous expenses.
The
Value of Your Time and Experience
Unfortunately,
only you and your client can determine your value. For me, quantifying
this is simple. I charge what I feel is a reasonable for me to
make my business profitable. I do this by assigning an amount
that I’m comfortable with as compared to the estimated hours
to be spent on the project and add another half to that figure.
There will always be unexpected snags in the process of building
a website and I account for those ahead of time to the best of
my ability. This way, my client is never surprised by the extra
8 hours spent on the project and all pricing is done upfront.
To
Wrap Things Up...
While
this list is a good jumping off point for determining cost, it
is by no means all inclusive and I’m afraid much of the
groundwork will need to be done by you before you can accurately
determine a price, but I hope this article puts you on the path
to developing a pricing system and gives you a bit to think about
in the quest for building your profitable business.
So
if a client asks you what you will be charging for their website,
you can be armed with your research and some of the tips from
this article and proudly announce your price. Or you can simply
reply, how much does a car cost and say, I’ll get back to
you when you can answer that simple question.
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